Skip to content
⚡ EU Warehouse 🚛 Free Shipping 🏷️ Duty-Free & 0% VAT🎉 Extra 8% OFF on First Order
⚡ EU Warehouse 🚛 Free Shipping 🏷️ Duty-Free & 0% VAT🎉 Extra 8% OFF on First Order

Privacy policy

Protecting your privacy is very important to us.
This Privacy Policy explains how eu.easunpower (referred to as “we,” “us,” or “our”) collects, uses, shares, and processes your personal data.

1. Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you.
It also includes anonymized data if it can be linked to information that enables identification.
Data that has been irreversibly anonymized or aggregated is not considered personal data.

2. Promoting Security and Privacy

We follow the principles of lawfulness, purpose limitation, data minimization, and transparency.
We only process the personal data necessary for clearly defined purposes and take technical and organizational measures to protect this data.

We may use personal data to:

  • Verify user accounts and activity

  • Promote the security and integrity of our products and services

  • Detect and prevent fraud

  • Investigate suspicious or potentially illegal activities

  • Enforce our terms and policies

This processing is based on our legitimate interest in maintaining a secure environment for our users.

3. Types of Personal Data We Collect

i. Data you provide to us
We collect personal data you actively give us when you:

  • Create an account

  • Contact our customer service

  • Participate in online surveys or promotions

  • Use our online help or live chat

If you make a purchase, we collect order-related information such as:

  • Account and authentication details

  • Billing, shipping, and contact information

ii. Data about your use of our services
When you visit our website or app, we may collect:

  • Device type and unique identifiers

  • IP address

  • Operating system

  • Browser type

  • Usage data and diagnostics

  • Location information (via GPS, IP, or similar technologies)

This helps us improve and customize our products and services.

4. How We Use Your Personal Data

We use your personal data to:

  • Provide, improve, and develop our products and services

  • Communicate with you about your account, orders, or support requests

  • Send marketing communications (with your prior consent)

  • Personalize your experience and measure campaign effectiveness

  • Protect our users and our business

If you participate in promotions or giveaways, your data will be used to operate those programs under their specific terms.

You may withdraw your consent for marketing communications at any time by contacting us (opt-out).

5. Cookies

Cookies are small text files stored in your browser.
We also use similar technologies (local storage, device identifiers) to:

  • Personalize content

  • Display and measure ads

  • Analyze user behavior

  • Provide a secure and user-friendly experience

Cookie usage may vary depending on which of our websites or services you use.

6. Sharing of Personal Data

We only share personal data with strategic partners that help us deliver our products and services or reach customers.
We do not sell or share your data with third parties for their own marketing unless you have explicitly consented.

We may also disclose your data:

  • To affiliated companies within our corporate group

  • In connection with mergers, acquisitions, restructurings, joint ventures, or the sale of business assets

  • To comply with legal obligations or governmental requests

  • To protect our rights, enforce our terms, or investigate fraud

  • When required for national security, law enforcement, or public interest

7. Legal Basis (for EEA Residents)

If you are located in the European Economic Area (EEA), we process your data in accordance with Article 6(1) of the GDPR, especially when we request your consent for certain uses.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to processing

  • Receive your data in a portable format

  • File a complaint with a data protection authority

We may ask you to verify your identity before fulfilling your request.
We will respond within a reasonable time, no later than 30 days.

9. Third-Party Websites and Services

Our website and services may contain links to third-party websites or services.
We are not responsible for their privacy practices or content.
This Privacy Policy applies only to personal data we collect through our own services.
We recommend reviewing the privacy policies of any third-party sites you visit.

10. Data Security, Integrity, and Retention

We use appropriate technical, administrative, and physical security measures to protect your personal data from unauthorized access, disclosure, or misuse.

We keep your data only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • New technologies

  • Industry practices

  • Legal requirements

  • Other operational needs

If you do not agree with the updated policy, you may stop using our services and contact us to delete your account.

12. International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries outside your country of residence.
These countries may have different or lower data protection standards.

If you do not want your data to be processed or stored outside your country, you should stop using our services.

📩 Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: sales@easunpower.com