Shipping policy

Our goal is to deliver the best possible customer experience—no matter where you live. We ship daily to customers worldwide and aim to provide fast, reliable service.

1) Shipping Costs

EU & UK: Free shipping on eligible orders shipped to countries within the European Union and the United Kingdom.
Other countries/regions: Shipping costs are calculated at checkout based on your delivery address and shown before you pay.
Please confirm your address and the calculated shipping cost before completing payment.

Note: Some remote areas may require additional transit time or surcharges (shown at checkout where applicable).

2) Processing Times

Orders ship within 48 hours on business days (Monday–Friday, excluding public holidays).
Pre-order / back-order items will ship according to the date shown on their product pages.

Processing time is separate from carrier transit time.

3) Special Note: 51.2 V LiFePO4 Batteries

Free specialized freight shipping for battery orders

Due to the size and weight of battery products, delivery is handled by professional truck freight carriers such as SUUS, Raben Group, Cargoboard, or Kuehne+Nagel.

Ships from our Poland warehouse within 24 hours. Estimated delivery: around 15 business days.

4) Warehouses & Estimated Delivery Windows

Europe Warehouse (Poland)

Carriers (examples): DHL, FedEx, UPS
Processing: ships in ~48 business hours
Estimated delivery: 3–7 business days (destination-dependent)

United States Warehouse

Ships to: addresses within the United States only
Carriers (examples): USPS, UPS
Processing: ships in ~48 business hours
Estimated delivery: 3–7 business days

Australia Warehouse

Ships to: addresses within Australia only
Carrier: Australia Post
Processing: ships in ~48 business hours
Estimated delivery: 3–7 business days

China Warehouse (Global Shipping Supported)

Service: international shipping worldwide (where available)
Carriers (examples): DHL, FedEx, UPS
Processing: ships in ~48 business hours
Estimated delivery: 8–15 business days (location-dependent)

Important: If your country/region is not shown at checkout, please contact customer service before ordering to confirm availability and rates.

5) Tracking

You’ll receive an order confirmation email after checkout.
Once shipped, we’ll send a shipping confirmation with your tracking number, carrier, and a link to view status on the carrier’s official website.

6) Address Accuracy & Delivery

Please ensure your full delivery address and contact details are correct before payment.
Carriers may require a signature for high-value shipments.
Undeliverable or refused packages (e.g., incorrect address, repeated failed delivery attempts) may be returned to us by the carrier. We can reship once we receive the parcel back; additional shipping costs may apply. If you request a refund instead of reshipment, original shipping costs (if any) and carrier return fees may be deducted where applicable.

7) International Shipping & Customs

Available shipping options vary by destination; enter your complete address at checkout to see services for your location.
Duties, taxes, and import fees may apply and are the customer’s responsibility unless otherwise stated at checkout.
For precise information, please consult your local customs office before ordering.

8) Damaged in Transit

If your product arrives damaged, contact us within 3 business days of delivery at sales@easunpower.com and include photos/videos of the outer box, inner packaging, and the product. We will assist with carrier claims and provide a resolution (replacement or refund per our policy).

9) Service Limitations & Delays

Delivery estimates are not guarantees. Weather, customs inspections, carrier capacity, remote-area logistics, or force majeure events may cause delays. We’ll support you in tracking and resolving any issues.

Questions?
Email sales@easunpower.com and include your order number in the subject line for faster assistance.